Reference

Terms Conditions That Govern Your Use

These terms set out how your relationship with bolakawan works — from account creation and funding through DANA, OVO, or GoPay, all the way to withdrawals and dispute handling.

Account RulesPayment ObligationsEligibility ScopeDispute ProcessData Use

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DATA AND ACCOUNT SECURITY

How We Handle Data, Cookies, and Account Safety

Your trust in our handling of personal data underpins everything. Below we break down how data flows through your account, what cookies do on our site, how long we retain information, and how you can request changes or deletion. Players in Bekasi or anywhere else accessing the platform deserve clarity on each point.

Personal Data Collection

We collect only what is necessary for account operation — name, email, phone number, and payment wallet details for DANA, OVO, or GoPay. No surplus data is gathered, and collection stops when you close the account.

Cookie Usage

Cookies help us remember your session, language preference, and lobby state. We do not use tracking cookies for third-party advertising. You can clear cookies from your browser settings at any time without affecting your account balance.

Data Retention Period

Account data is retained for the duration of your active membership and for a reasonable period after closure, consistent with financial record-keeping obligations. After that window, data is anonymised or deleted from active systems.

Account Security Measures

We apply encryption to data in transit and at rest. Login sessions use one-time verification codes sent to your registered phone number. Suspicious login attempts from unfamiliar devices trigger an automatic lock until you confirm ownership.

Requesting Data Changes

You may request correction of personal details at any time through live chat or email. Identity verification is required before we make changes to prevent unauthorized modifications. Updates reflect within one business day after approval.

Deletion and Account Closure

Submit a closure request via email. We will process remaining withdrawals to your linked DANA, OVO, or GoPay wallet before finalising. Once closed, login credentials are deactivated and personal data enters the retention-then-deletion cycle described above.

POLICY CONTACT PATHS

How to Reach Us About These Terms

If anything in these terms is unclear or you need to raise a dispute, our support team is reachable through the channels below. We handle policy queries separately from general account help, so state clearly that your message relates to the terms and conditions when you reach out — this routes your ticket faster and avoids back-and-forth.

Live Chat Available directly from the lobby on mobile or desktop. Open the chat widget and mention your query relates to terms or account policy. Responses are handled by our support agents who can escalate where needed.

Email Support Send a written record of your concern via the email address listed in your account dashboard. Include your registered username and a clear description of the clause or situation you need help with for quicker resolution.

Account Notification Centre Material updates to these terms appear in your notification centre. We flag changes there before they take effect so you have time to review. If you disagree, you may close your account and withdraw any remaining eligible balance.

Full Policy and Jurisdiction-Dependent Terms

bolakawan Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, you confirm that you meet the eligibility requirements applicable in your region. Access to our platform depends on local law and is available only where local law permits. We do not make representations about legality in any specific jurisdiction — that

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responsibility sits with you. Your account is personal, non-transferable, and must reflect accurate identity details. We reserve the right to request verification documents at any stage, including before processing a withdrawal to your DANA, OVO, or GoPay wallet. If verification fails or identity details conflict, we
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may suspend or close the account and withhold any balance pending resolution. Deposits processed via DANA, OVO, or GoPay are subject to the transaction limits and policies of those respective e-wallet providers in addition to our own internal limits. You acknowledge that promotional offers carry their
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own sub-terms — wagering conditions, expiry windows, and eligible game categories are stated within each offer. Breach of any promotional sub-term may void associated credits. We may update these terms at any time; material changes are communicated via the registered email tied to your account. Continued
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use after notification constitutes acceptance. Disputes must be raised in writing through our support channels within thirty days of the event in question.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions About Our Terms

Below are the questions we receive most often regarding these terms and conditions. Each answer references the specific clause or process you would follow. If your question is not covered here, reach out through one of the support channels listed above.

Yes. Account creation includes a step where you acknowledge these terms. Until you accept, the deposit function — whether through DANA, OVO, or GoPay — remains locked. You cannot fund your account without this confirmation.

We notify you of material changes via email and the in-account notification centre before they take effect. If you continue using the platform after that notice period, we treat it as acceptance. You always have the option to close your account instead.

Suspension freezes all activity including withdrawals. We review the case internally. If the violation is confirmed, forfeiture of bonus-related funds may apply. Deposited funds that are not tied to promotional misuse are returned where local law requires.

No. Each person may hold only one account. Duplicate accounts discovered during verification will be merged or closed, and balances may be voided if the duplication was used to exploit promotional offers.

Write to our support email within thirty days of the event. Include your username, a description of the issue, and any supporting evidence such as transaction IDs from your DANA, OVO, or GoPay wallet. We acknowledge receipt within two business days.

Sports wagering — including Liga 1 and European football markets — carries additional rules on void bets, maximum payouts, and settlement timing. Those sub-terms are displayed on the sportsbook page and form part of this overall agreement.

We require identity confirmation matching the name on your linked e-wallet. This typically means a government-issued ID. Until verification is complete, withdrawal requests remain pending. The process protects both you and us from unauthorized fund movement.

Yes. Submit a data access request through email or live chat. After verifying your identity, we compile the information within a reasonable timeframe and deliver it to the email registered on your account in a readable format.

Access depends on local law and eligible regions. Some clauses — particularly around payment processing and promotional eligibility — may vary based on where you access the platform. Region-specific conditions are noted within the relevant clause.

Acceptance is all-or-nothing for active account use. If you disagree with a specific clause, contact support to discuss it. However, continued use of the platform indicates acceptance of the current version in full.

Terms Conditions That Govern Your Use

How We Handle Data, Cookies, and Account Safety

Personal Data Collection

Cookie Usage

Data Retention Period

Account Security Measures

Requesting Data Changes

Deletion and Account Closure

How to Reach Us About These Terms

Frequently Asked Questions About Our Terms

01 Do I need to accept these terms before I can deposit via DANA, OVO, or GoPay?

02 Can bolakawan change these terms without telling me?

03 What happens to my balance if my account is suspended for a terms violation?

04 Am I allowed to hold more than one account?

05 How do I raise a formal dispute under these terms?

06 Are football and sports wagers subject to different terms?

07 What verification do I need before withdrawing?

08 Can I request a copy of all data you hold on me?

09 Do these terms apply differently depending on my region?

10 What if I disagree with a term but still want to use the platform?

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