Reference

Our Legal Terms and Your Account Rights

bolakawan operates under jurisdiction-dependent conditions — what applies to your account, your wallet activity via DANA, OVO, or GoPay, and your data is governed by the legal terms outlined here and by local law where you access the platform.

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bolakawan Our Legal Terms and Your Account Rights
LEGAL CONTACT PATHS

Reach Us About Policy or Account Issues

If you have a question about how these legal terms affect your account, a transaction made through DANA, OVO, or GoPay, or how your data is stored and used, our support team handles legal and policy queries through the channels below. For account-specific requests — such as data access, account closure, or a dispute — use the dedicated email path so your query is routed to the right team from the start. Players in Bekasi and Tangerang can reach us through any channel listed here.

Team online

Email — Policy and Data Queries

Send account-specific legal requests, data access queries, or wallet dispute details to our policy team via email. Include your registered account ID and the payment method involved — DANA, OVO, or GoPay — so the right team picks it up without delay.

Live Chat — Account Support

For faster responses on active account questions or payment-related policy clarifications, open a live chat session. Our support team is available to handle wallet verification questions and account access queries. Response times vary; complex legal matters are escalated to the policy team.

In-Account Help Centre

Log in to your account and navigate to the Help section for self-service policy documents, wallet FAQ items covering DANA, OVO, and GoPay, and the request form for formal data or account queries. The Help Centre is the fastest path to the correct submission form.

DATA AND ACCOUNT SECURITY

How We Protect and Handle Your Account Data

bolakawan applies standard data handling practices across all account types, whether you fund your account via DANA, GoPay, OVO, or bank transfer. Your account security, data retention, and the process for requesting changes are governed by the policies described in each item below. We do not share your personal data with third parties outside of the payment rails you actively use, and we do not retain wallet credentials on our servers — those stay with the provider's own system.

SSL Encryption on All Account Pages

Every page where you enter account details — login, registration, wallet linking for DANA or OVO — is served over SSL. This encrypts data between your device and our servers. You can verify the connection by checking the padlock in your browser's address bar before entering any information.

Cookie Policy and Your Choices

We use cookies to keep your session active, remember your wallet preference between DANA, OVO, and GoPay, and measure how sections of the platform are used. You can manage cookie preferences through your browser settings. Disabling functional cookies may affect how your account session and wallet selection behave.

Data Retention Periods

Account data is retained for the period required under applicable law and for as long as your account remains active. After account closure, we retain certain transaction records — including wallet deposits via GoPay or DANA — for the minimum period required by financial record-keeping obligations in eligible jurisdictions.

Requesting Access to Your Data

You have the right to request a copy of the personal data we hold on your account. Submit a data access request through the in-account Help Centre or via the policy email channel. We will respond within the timeframe set by the applicable data handling rules in your region.

Requesting Corrections or Deletion

If your account details — name, registered phone number, linked OVO or GoPay wallet — are incorrect, you can request a correction through account settings or by contacting support. Deletion requests are assessed against legal retention obligations; we will tell you what can and cannot be removed and why.

Who Handles Your Legal Query

Formal legal requests, data complaints, and policy disputes are handled by a dedicated team separate from general account support. When you raise a formal issue via the policy email path, it is logged, assigned a reference number, and escalated outside the standard support queue so it gets reviewed properly.

Frequently Asked Questions About Our Legal Terms

These questions cover what Indonesia players most often ask about how bolakawan's legal terms work, what rights apply to their account, how data is handled, and what to do when something needs to be formally resolved. If your question is not answered here, the support and policy contact paths above are the right next step.

Access to bolakawan and the legal terms governing your account apply only where local law permits. If you are in Indonesia and access is available in your region, these terms govern your account use, including deposits via DANA, OVO, and GoPay. It is your responsibility to confirm that access is lawful where you are located.

When you link a wallet for deposits, the verification and credential storage happen on the payment provider's side — DANA, OVO, or GoPay each manage their own authentication. bolakawan receives confirmation of a successful transfer but does not store your wallet PIN or full wallet account number on our servers.

Submit a data access request through the in-account Help Centre or via the policy email channel listed on this page. Include your registered account ID. We will respond within the period required by applicable data rules in your region and send the data in a readable format to your registered contact address.

You can submit a deletion request through the Help Centre or policy email. We will assess the request against legal retention obligations — some transaction records, including wallet deposit history from GoPay or DANA, must be kept for the minimum period required under financial record-keeping rules. We will clearly tell you what can be removed and what must be retained.

When we update these terms, a notice is posted at this page address with the effective date and a summary of what changed. The notice period is stated in the update itself. If you continue using your account after the effective date, that is treated as acceptance of the updated terms. We do not send individual notifications for minor policy clarifications.

Start by checking the transaction status in your DANA or OVO app to confirm the transfer completed on the provider side. If the funds left your wallet but did not credit your account, contact support via live chat with your transaction reference number and the wallet used. For formal disputes, use the policy email path so the query is logged and assigned a reference.

Yes. Formal legal complaints and account disputes are handled by a dedicated team separate from general support. Contact them via the policy email channel, include your account ID and a clear description of the issue. You will receive a reference number and a response timeline. This path is separate from the live chat queue.

We use session cookies to keep you logged in, functional cookies to remember your wallet preference between DANA, OVO, and GoPay, and analytics cookies to understand how the platform is used. You can manage these through your browser settings. Turning off functional cookies may affect session stability and wallet selection between visits.

After your account is closed, we retain certain data — particularly transaction records involving wallet deposits via GoPay, DANA, or OVO — for the minimum period required under applicable financial record-keeping obligations in eligible jurisdictions. Outside those mandatory retention windows, data that is no longer needed is removed in line with our standard data retention schedule.

Account detail corrections — name, registered phone, linked OVO or GoPay wallet number — can be initiated through account settings for straightforward changes. If the correction involves identity verification or affects your wallet linkage, contact support via live chat or the policy email path and provide the correct details along with your account ID for verification.

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