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How bolakawan Handles Your Account Data

Your account data — from the moment you register to every deposit you make via DANA, OVO, or GoPay — is handled with clear rules and specific safeguards.

Account data transparencyDANA, OVO, GoPay transaction privacyYour right to access and deleteCookie and session controlsIndonesia-region data handling
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bolakawan How bolakawan Handles Your Account Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

Questions about your stored data, requests to update account details, or concerns about how a DANA, OVO, or GoPay transaction was recorded — all of these can be directed to our support team. We handle privacy-related requests separately from general account queries to make sure they reach the right person without delay. Our team responds to privacy contacts through the channels below.

Live Chat Open the chat widget from any page on bolakawan. For privacy-related questions — such as data access requests or transaction record queries — type 'Privacy Request' at the start of your message so our team routes it correctly.
Email Support Send your data access or deletion request to our support email address. Include your registered account name and the specific data you are asking about — for example, a DANA or OVO transaction log from a particular date range.
Account Help Desk If your request involves updating the payment details linked to your GoPay or OVO wallet, use the account help desk ticket system. This creates a tracked record of your request and gives you a reference number to follow up with.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data protection at bolakawan is not a single checkbox — it runs across account creation, active sessions, payment processing, and how long records are kept after an account closes. Each area below reflects a specific operational standard we apply to your information. Where local law in Indonesia sets a minimum requirement, we apply that requirement as a floor, not a ceiling.

Payment Data Handling When you deposit via DANA, OVO, or GoPay, only the minimum data needed to process and verify the transfer is passed to those payment platforms. We do not store your full e-wallet PIN or authentication credentials — those remain within your wallet app at all times.
Cookie and Session Controls We use session cookies to keep your account active during a visit and preference cookies to remember your display settings. You can manage or clear these through your browser settings or within the mobile app. Disabling cookies may limit some account functions but does not prevent login.
Account Security Practices Account access uses a one-time password sent to your registered contact every time you log in from a new device. This OTP step ensures that even if someone has your password, they cannot access your account without the verification code delivered to you directly.
Data Retention Period Transaction records — including DANA, OVO, and GoPay deposit and withdrawal logs — are retained for the period required by applicable local regulations. After an account is closed, non-essential data is removed on a rolling schedule. You may request early deletion of specific non-essential records.
Who Can Access Your Data Internal access to account data is limited to staff who need it to resolve support tickets or process payments. No marketing partner, affiliate, or third-party advertiser receives identifiable account data. Aggregated, anonymised usage statistics may be used internally to improve platform performance.
Requesting Changes or Deletion You may request a full copy of the data we hold on your account, ask for specific records to be corrected, or request deletion of non-essential data. Submit this through live chat or email support, quoting your account name. We aim to acknowledge requests and provide a response timeline promptly.

Common Questions About Your Privacy on bolakawan

These are the questions we hear most often from account holders about how their personal and payment data is managed. If your question is not covered here, contact our support team directly and quote your account name for faster handling.

We collect the details you enter at registration — your name, contact information, and account credentials. Once you link a payment method like DANA, OVO, or GoPay, we also record the transaction references generated by those platforms to keep your deposit and withdrawal history accurate.

We share only the transfer reference and amount necessary to process a payment. Your full account profile, login credentials, and session history are not passed to any payment platform. Each e-wallet provider handles its own user authentication separately from your bolakawan account.

Yes. Submit a data access request via live chat or email, quoting your registered account name. We will compile your stored identity, transaction, and session data and send it to your registered contact. We aim to respond to such requests within the timeframe required by applicable local regulations.

Contact support through live chat or the help desk ticket system and request deletion of your account data. Regulatory requirements mean some transaction records must be retained for a minimum period, but non-essential profile and preference data can be removed on request once your account is closed.

Every login from a new device triggers an OTP sent to your registered contact. This two-step check means access requires both your password and a single-use code delivered in real time. We recommend keeping your registered contact details current so this verification always reaches you.

Session cookies keep you logged in during an active visit. Preference cookies remember your display and language settings. You can clear or block both through your browser or mobile app settings. Some account features — particularly live session tracking — may be affected if all cookies are disabled.

Transaction logs for DANA, OVO, and GoPay deposits and withdrawals are kept for as long as local regulations require. After your account is closed, records are removed on a rolling schedule once the retention period lapses. You can ask us to confirm the specific retention period that applies to your account.

This policy covers accounts where access is permitted under local law and eligible regional regulations. If you access from an unsupported region, some provisions may not apply. Availability depends on local law in your area — check whether bolakawan operates in your region before opening an account.

Access is limited to staff handling support tickets and payment processing. No marketing partner, affiliate, or advertiser receives identifiable account data. Aggregated, anonymised data — with no link back to your account — may be used internally to understand platform usage patterns.

Contact support immediately via live chat and use the subject 'Unauthorised Access'. Change your password and review the OTP contact on your account. Our team will check recent login records for your account and can lock access while an investigation is under way.

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